Speakers

Doug Stephens

THE FUTURE OF RETAIL: FACTS, NOT DREAMS    

Doug Stephens discusses the future of retail, not with science fiction scenarios, but with solutions which directly affect our business. He redefines the meaning of store and enables us to look at our business with a brand-new perspective. 
 
Stephens puts hard to grasp concepts such as “customer experience”, “customer journey”, “digital retail”, “mobile revolution”, into a solid and measurable retail framework.

Retail Futurist

Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best known retailers, agencies and brands including Target, Home Depot, Disney, Crayola, WestJet, Citibank, Razorfish and Air Miles.

Doug spent 20 years in the retail industry, holding senior international roles including the leadership of one of New York City's most historic retail chains.
Doug is the author of the ground breaking book “The Retail Revival: Re-Imagining Business for the New Age of Consumerism”. He is also the consumer technology contributor on the acclaimed television series App Central TV, as well as the retail contributor for CBC Radio Canada. Doug also co-hosts the popular web TV series, The Future In Store and sits on the board of the Dx3 technology conference.

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